We have a 7-day return policy on giftware items only, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items deemed returnable are for an exchange or store credit only.
To start a return, you can contact us at info@oleander.ca / 416-236-8273 or visit us in store.
You can always contact us for any return question at info@oleander.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (flowers, or plants unless damaged at time of delivery), and jewellery. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.