F.A.Q.


Do you offer same day delivery? 

 Yes! We offer same day delivery Monday to Saturday throughout the GTA. Orders must be placed by 11:00 am EST.  

What is your delivery charge?

 Local deliveries are $11.

Outside of our local area deliveries start at $13. Your delivery charge will be calculated at checkout.

Timed or rush deliveries will have an additional charge depending on location and timing.  Please contact the store directly to make these arrangements.

What time will my order arrive? 

Your delivery will typically arrive between 1:00 pm and 6:00 pm for outer-lying areas and earlier in our immediate local area. Any delivery going to a business is prioritized and will arrive before 5:00 pm. If you need delivery outside of this time window, please call the shop to make arrangements.

*There are no time guarantees on deliveries during busy holiday periods, including, but not limited to, Valentine’s Day & Mother’s Day.*

What happens when no one is home to accept a delivery? 

If no one is at home when we attempt delivery, our delivery service will contact the recipient and arrange for a suitable place (weather permitting) for the flowers to be left.

In cases where an incorrect address is provided, we will resend your order the following day and a second delivery charge will apply.

Do you send flowers worldwide? 

We recommend you search for a local florist in the city or town you are sending to, not an order gathering site but a local shop. This way you save any third party fees and all your budget goes towards flowers. Also, by communicating with the florist directly, you can ensure your order is exactly what you are looking for.

How do I care for my flowers? 

Flowers arranged in a vase - Check the water level to ensure it is full and top up regularly. Please keep out of direct sunlight and away from heat sources. Some blooms may last longer than others. If a flower starts to wilt please just remove it from the vase. 

Bouquet of flowers - Your bouquet will arrive with a temporary water source that keeps your flowers hydrated. Please remove all packaging, including the temporary water source. Fill a clean vase with warm water, add the floral food included and give all stems a fresh cut, preferably with garden clippers or very sharp scissors. Change the water every 2-3 days. Some blooms may last longer than others. If a flower starts to wilt please just remove it from the vase.

Learn more here to care for your flowers.

Didn’t see an answer to your question? 

Please call us and we would be happy to answer any and all other questions.

 

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